
I got involved in Fitness in 1994 when I was in torpedo maintenance school in Orlando, FL. One of my instructors was an amatuer body builder, and I started working out with him. I was a whopping 125 pounds when I graduated high school and I put on 20 pounds of lean mass really fast. The first time I went back home after gaining that size, I got a lot of looks from people who had seen me grow up in the small town of Wisner, NE. The feeling I got from people noticing me, was an awesome feeling.
I oversaw the physical fitness program at the three bases I was stationed at. After my medical discharge from the Navy ROTC program, I decided to pursue my love for fitness and started my health club career as a fitness consultant for a chain of World Gyms. I worked my way up to manager in a short time.
What I have found is that in order to be successful in the health club industry, you have to distinguish yourself from your competitor, who in this day and age, might just a few doors down! My first mentor in the industry taught me: Sales, Service, and Sanitation. I quickly learned that list is correct, but the order of importance is not. I switched it to: Service, Sales, and Sanititation. I tell my staff if you can't service the member, how can you sell them a membership. This has remained my philosophy to this day,
The key is SERVICE. Everyone has weights, treadmills and locker rooms. What seperates you from the competitors in your market is the value of the service you provide and the experience that member gets when they come through your doors.